{"id":962,"date":"2025-09-11T16:22:26","date_gmt":"2025-09-11T14:22:26","guid":{"rendered":"https:\/\/maison-nabla.com\/?page_id=962"},"modified":"2026-10-15T14:28:15","modified_gmt":"2026-10-15T12:28:15","slug":"politique-de-retour-et-garantie-de-qualite","status":"publish","type":"page","link":"https:\/\/maison-nabla.com\/en\/politique-de-retour-et-garantie-de-qualite\/","title":{"rendered":"Return Policy and Quality Guarantee"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"962\" class=\"elementor elementor-962\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7db206c e-con-full mn-legal mn-legal--retours e-flex e-con e-parent\" data-id=\"7db206c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b541b mn-suggestion-label elementor-widget elementor-widget-heading\" data-id=\"c7b541b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Legal information<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc3d4e8 elementor-widget elementor-widget-text-editor\" data-id=\"bc3d4e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"207\" data-end=\"265\">Return Policy and Quality Guarantee<\/h1><p data-start=\"267\" data-end=\"490\">At <strong data-start=\"272\" data-end=\"288\">Maison Nabla<\/strong>, we do everything we can to offer you high-quality products, made with care. However, if you encounter a problem with your order, here is our return and warranty policy.<\/p><hr data-start=\"492\" data-end=\"495\" \/><h2 data-start=\"497\" data-end=\"525\">1. Deadline for Filing a Claim<\/h2><p data-start=\"526\" data-end=\"831\">If you notice a quality defect or a problem with your order, you have <strong data-start=\"618\" data-end=\"656\">30 days from the date of receipt<\/strong> in the article to contact us at the following address: <strong data-start=\"713\" data-end=\"738\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"715\" data-end=\"736\">maison.nabla@gmail.com<\/a><\/strong>.<br data-start=\"739\" data-end=\"742\" \/>We will review your request and are committed to finding the most suitable solution.<\/p><hr data-start=\"833\" data-end=\"836\" \/><h2 data-start=\"838\" data-end=\"879\">2. Defective or Damaged Products<\/h2><p data-start=\"880\" data-end=\"1072\">If the product you receive is defective, damaged, or contains an error (quantity, quality, manufacturing defect), a replacement will be sent free of charge once your claim has been approved.<\/p><hr data-start=\"1074\" data-end=\"1077\" \/><h2 data-start=\"1079\" data-end=\"1101\">3. Refunds<\/h2><p data-start=\"1102\" data-end=\"1362\">Our priority is to resolve the issue by sending you a replacement product.<br data-start=\"1189\" data-end=\"1192\" \/>If that is not possible, or if you cannot wait for a new item to be manufactured and shipped, we will then proceed with a <strong data-start=\"1333\" data-end=\"1359\">full refund<\/strong>.<\/p><hr data-start=\"1364\" data-end=\"1367\" \/><h2 data-start=\"1369\" data-end=\"1398\">4. Color Variations<\/h2><p data-start=\"1399\" data-end=\"1598\">Our posters are printed using high-quality, professional printing processes. However, printing is a technical process that can result in slight color variations depending on:<\/p><ul data-start=\"1599\" data-end=\"1723\"><li data-start=\"1599\" data-end=\"1630\"><p data-start=\"1601\" data-end=\"1630\">machine settings,<\/p><\/li><li data-start=\"1631\" data-end=\"1653\"><p data-start=\"1633\" data-end=\"1653\">the type of paper,<\/p><\/li><li data-start=\"1654\" data-end=\"1681\"><p data-start=\"1656\" data-end=\"1681\">ambient humidity,<\/p><\/li><li data-start=\"1682\" data-end=\"1723\"><p data-start=\"1684\" data-end=\"1723\">or equipment maintenance.<\/p><\/li><\/ul><p data-start=\"1725\" data-end=\"1867\">These variations, when they fall within normal tolerances, do not constitute a defect and are not covered by our warranty.<\/p><hr data-start=\"1869\" data-end=\"1872\" \/><h2 data-start=\"1874\" data-end=\"1929\">5. Incorrect address, package refused or unclaimed<\/h2><ul data-start=\"1930\" data-end=\"2552\"><li data-start=\"1930\" data-end=\"2172\"><p data-start=\"1932\" data-end=\"2172\"><strong data-start=\"1932\" data-end=\"1968\">Incorrect or incomplete address<\/strong> : If the address provided at the time of the order is incorrect or deemed insufficient by the carrier, the package cannot be delivered. In this case, you will need to place a new order at your own expense.<\/p><\/li><li data-start=\"2173\" data-end=\"2338\"><p data-start=\"2175\" data-end=\"2338\"><strong data-start=\"2175\" data-end=\"2211\">Package refused by the recipient<\/strong> : If you refuse delivery, the package will be returned and destroyed. You will need to place a new order at your own expense.<\/p><\/li><li data-start=\"2339\" data-end=\"2552\"><p data-start=\"2341\" data-end=\"2552\"><strong data-start=\"2341\" data-end=\"2362\">Unclaimed Package<\/strong> : If you do not pick up your package at the pickup location or post office within the specified time frame, it may be returned. You will then need to place a new order at your own expense.<\/p><\/li><\/ul><hr data-start=\"2554\" data-end=\"2557\" \/><h2>6. Right of Withdrawal and Returns<\/h2><p><strong>Standard posters:<\/strong> In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason. To exercise this right, contact us at <a href=\"mailto:maison.nabla@gmail.com\"><strong>maison.nabla@gmail.com<\/strong><\/a> within this deadline.<\/p><p><strong>Legal exception:<\/strong> The right of withdrawal does not apply to goods made to your specifications or clearly personalised (Article L.221-28 of the French Consumer Code). This exception only applies to orders actually made at your specific request (non-catalogue size, personalised text, custom artwork, etc.).<\/p><p>Replacements or refunds outside the right of withdrawal are only possible in the event of a defective or damaged product, or a proven manufacturing error (see sections 2 and 3 above).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a75296 elementor-widget elementor-widget-spacer\" data-id=\"5a75296\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Informations l\u00e9gales Politique de retour et garantie qualit\u00e9 Chez Maison Nabla, nous mettons tout en \u0153uvre pour vous offrir des produits de qualit\u00e9, r\u00e9alis\u00e9s avec soin. Si toutefois vous rencontrez [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-962","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour et garantie de qualit\u00e9 - Maison Nabla<\/title>\n<meta name=\"description\" content=\"Politique de retour et garantie qualit\u00e9 de Maison Nabla : r\u00e9clamation sous 30 jours, remplacement gratuit des affiches ab\u00eem\u00e9es, remboursement et droit de r\u00e9tractation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/maison-nabla.com\/en\/politique-de-retour-et-garantie-de-qualite\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour et garantie de qualit\u00e9 - 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